TOTAL QUALITY MANAGEMENT PADA UNIT PELAYANAN TERPADU PENANGGULANGAN KEMISKINAN (UPTKP) KABUPATEN SRAGEN

Abstract

Total Quality Management (TQM) is a management concept that prioritizes customer satisfaction. In establishing the basic principles on the implementation of TQM, many different experts and literature. Implementation of TQM in the public sector that is not profit oriented, do not have to adopt all elements of TQM to achieve optimum performance and customer satisfaction. Most important is a breakthrough and a strong commitment especially from the leadership to achieve the goals set.
Sragen establish Integrated Service Unit Poverty (UPTPK), which combines all the services of poverty of all the Agency / Department under one roof. Services in UPTPK also become easier with the support of Information Systems Web-based Poverty Reduction. On June 23, 2015, UPTPK received an award from the United Nations as a Second Public Service category in the Asia Pacific region. UPTPK won the award for the development of the effectiveness, efficiency and quality of public services provided.

Keywords: Total Quality Management (TQM), the Public Sector